"We build high-performing teams through strategic AI implementation—and we can translate geek into human."
The healthcare industry has an AI problem. Not a technology problem—a people problem. Practices spend thousands on AI tools that sit unused, create more work than they save, or frustrate staff to the point of abandonment.
As versatile operations and technology professionals with extensive leadership experience across healthcare, education, and technology, we specialize in developing and executing strategies that optimize efficiency, streamline processes, and deliver exceptional patient experiences. That's our expertise.
Our journey combines results-driven executive leadership with hands-on technical expertise. From building high-performing teams to executing multi-channel strategies, we blend creativity with data-driven decision-making to deliver lasting results.
On The Mark AI Works
Launched after recognizing the critical gap between AI promise and reality in healthcare. Leveraging proven executive leadership and collaborative, innovative approach to help practices transform AI chaos into clarity through strategic training and optimization.
Oncology Practice
Led operations strategy that optimized efficiency and streamlined processes across all practice functions. Every workflow decision directly impacted patient care and practice sustainability. Built high-performing teams while delivering exceptional patient experiences and measurable value.
Multi-site, Multi-specialty Physician Network
Executed multi-channel strategies managing technology implementations across diverse organizational environments and specialties. Adapted collaborative approach to different practice cultures while maintaining focus on continuous improvement and stakeholder satisfaction.
Healthcare Technology
Built technical expertise while developing innovative training methodologies. Became the bridge between complex systems and practical implementation, blending creativity with data-driven decision-making to ensure measurable, lasting results.
Education & Healthcare
Leveraged extensive leadership experience across healthcare and higher education. Developed strategies for managing diverse teams and adapting to different organizational environments while maintaining focus on exceptional client experiences and continuous improvement.
Healthcare Industry
Foundation in executive-level relationship building and new business development. Learned that successful implementations aren't about product specifications—they're about understanding client needs and delivering sustained value through strategic partnerships.
No one wins if we send someone back to the front desk or into a patient room without truly understanding their tools.
This philosophy drives us to develop job aids, create training videos, and design assessments that ensure real proficiency, not just checkbox completion. We've learned that the extra time spent on proper training saves exponentially more time in daily operations.
Complex AI concepts explained in simple terms that busy professionals can actually use
Focus on measurable outcomes: time saved, stress reduced, workflows improved
Long-term relationships that ensure your AI investment keeps delivering value
Taking time to ensure comprehension is always worth it
Years of training excellence, validated by the professionals who worked with me
"Working with Mark was transformational for our practice. He has this incredible ability to take complex technical concepts and make them immediately understandable and actionable. Our staff went from avoiding our new EHR to confidently using it in just weeks."
"I've never worked with a trainer who understood both the technical side and the human side so well. Mark doesn't just teach you how to use technology—he teaches you how to think about it differently. Game-changing approach."
"The difference between training with Mark and other consultants is night and day. He actually understands healthcare workflows because he developed them and has customized their approach to fit how we really work, not how the software manual says we should work."
You didn't get into healthcare to wrestle with technology. You got into it to help people. Let's make sure your AI tools serve that mission instead of hindering it.
See How We Transform AI Training →